KADOR2DOOR
Terms and Conditions of Use
Last Updated: 23 August 2026 | Governed by the Laws of Jamaica
1. Introduction and Acceptance
Welcome to Kador2door. These Terms and Conditions (the “Terms”) constitute a legally binding agreement between you and Kador2door Limited (“Kador2door”, “we”, “us” or “the Platform”), a company incorporated under the laws of Jamaica, governing your access to and use of the Kador2door mobile application, website and related services (collectively, the “Platform”).
By creating an account, accessing or using the Platform, you accept these Terms. In accordance with the Electronic Transactions Act, 2006 of Jamaica, your electronic acceptance (including tapping “I Agree” or continuing to use the Platform) has the same legal force and effect as a signature in writing. If you do not agree to these Terms, you must not access or use the Platform.
These Terms incorporate by reference our Privacy Policy, Return and Refund Policy, Subscription Terms and Conditions, Community Guidelines and Acceptable Use Policy, each of which forms part of your agreement with us.
2. Definitions
• “Buyer” means a User who purchases, bids on, or offers to purchase items listed on the Platform;
• “Seller” means a User who lists items for sale on the Platform;
• “Courier” or “Driver” means an independent contractor engaged through the Platform to deliver items;
• “Third-Party Carrier” means an external delivery provider (for example, FedEx) selected by a User and operating under its own terms and policies;
• “Elite Membership” means the paid subscription described in the Subscription Terms and Conditions;
• “User” means any person who accesses or uses the Platform, including Buyers, Sellers and Couriers;
• “DPA” means the Data Protection Act, 2020 of Jamaica and any regulations made thereunder;
• “Content” means listings, photographs, descriptions, messages, reviews, ratings and any other material submitted to the Platform.
3. Eligibility and User Accounts
3.1  You must be at least eighteen (18) years of age and capable of forming a legally binding contract under Jamaican law to use the Platform. By registering, you warrant that you meet these requirements. Kador2door may implement age verification measures and may require you to provide evidence of your age; accounts which cannot be verified may be suspended or closed.
3.2  You must provide accurate, current and complete information when creating an account, and keep it updated. You may maintain only one account unless we authorise otherwise in writing.
3.3  You are responsible for the confidentiality of your login credentials and for all activity occurring under your account. You must notify us immediately at support@kador2door.com of any unauthorised access or suspected security breach.
3.4  We may require identity verification (for example, government-issued photo identification) for Sellers, Couriers, or in connection with fraud investigations and dispute resolution.
4. Role of the Platform
4.1  Kador2door operates an online marketplace and delivery-facilitation platform which connects Buyers, Sellers, Couriers and Third-Party Carriers. We do not manufacture, own, store, inspect or warrant the items listed for sale.
4.2  The contract of sale is formed directly between the Buyer and the Seller. Kador2door is not a party to that contract, and the quality, safety, legality and accurate description of listed items are the sole responsibility of the Seller. Nothing in this clause limits Kador2door’s own obligations under the Consumer Protection Act, 2005 in respect of the services which Kador2door itself supplies (such as Platform services, Elite Membership and deliveries performed by our Couriers).
4.3  Sellers acting in the course of trade or business are “vendors” for the purposes of the Consumer Protection Act, 2005 and must honour the rights conferred on consumers by that Act, and must not engage in misleading or deceptive representations contrary to that Act and the Fair Competition Act.
5. Listings, Bidding and Negotiation
5.1  Sellers must ensure that each listing is accurate, complete and not misleading; uses genuine photographs of the actual item where practicable; discloses all material defects; and states the price and any conditions of sale clearly.
5.2  Buyers and Sellers may negotiate prices and transaction details through the in-app chat. An offer accepted through the Platform (including a winning bid in an auction) creates a binding contract of sale between the Buyer and the Seller.
5.3  Non-subscribers may be subject to limits on the number of bids and on repeat auctions with the same Seller. Elite Members enjoy the enhanced limits described in the Subscription Terms and Conditions.
5.4  Users must not use the in-app chat or any Platform feature to move transactions off the Platform for the purpose of circumventing Platform fees (“fee circumvention”). Fee circumvention is a ground for suspension or termination.
6. Payments
6.1  Payments are processed through PayPal, a third-party payment processor. Kador2door does not collect or store your payment card details; card and payment security is managed by PayPal under its own terms of service and privacy policy, which you should review.
6.2  When a Buyer pays for an item, the funds are received, held and processed by PayPal; Kador2door does not itself hold customer funds. Payment to the Seller is deemed complete only upon successful delivery verification through the Platform, whereupon the balance, less Kador2door’s service and commission fees, is remitted to the Seller through PayPal.
6.3  Sellers are solely responsible for their own tax obligations, including registration for and remittance of General Consumption Tax (GCT) where applicable, income tax, and any filings required by Tax Administration Jamaica.
6.4  Kador2door reserves the right to direct that remittance be withheld or delayed where a transaction is under dispute, refund review or fraud investigation, or where required by law, including the Proceeds of Crime Act, 2007.
7. Delivery Services
7.1  Kador2door Couriers. Couriers are independent contractors and are not employees, agents or partners of Kador2door. Kador2door provides the logistics software which matches and tracks deliveries and earns a commission on deliveries completed by its Couriers.
7.2  Third-Party Carriers. Where a User selects a Third-Party Carrier (for example, FedEx): (a) Kador2door only facilitates the booking of, or connection to, the carrier; (b) the shipping contract is formed directly between the User and the carrier; (c) the carrier’s own terms, conditions, insurance, claims process and liability rules apply exclusively; and (d) Kador2door is not responsible for delays, loss, damage or failed delivery caused by the Third-Party Carrier. Any refund or compensation relating to the carrier’s service must be requested directly from the carrier, unless Kador2door expressly agrees otherwise.
7.3  Unless otherwise agreed, risk in the item passes to the Buyer upon verified delivery. Our liability for items in transit with our Couriers is limited to the delivery service fee paid, unless optional shipping insurance was purchased at checkout, in which case the terms of that insurance apply. This limitation does not apply to loss caused by our fraud or wilful misconduct, or where liability cannot lawfully be limited.
8. In-App Messaging
8.1  The in-app chat may be used only for lawful communication connected to Platform transactions. Chat records may be retained and reviewed in accordance with our Privacy Policy for dispute resolution, fraud prevention, safety and security purposes.
8.2  Users must not use the chat to harass, threaten, defraud or spam other Users, to share unlawful content, or to solicit off-Platform transactions in circumvention of fees.
9. Ratings and Reviews
Reviews must be honest, based on a genuine transaction, and must not contain defamatory, obscene or unlawful material. Users must not offer or accept payment or other inducements in exchange for reviews, manipulate ratings, or review their own listings. We may remove reviews which breach these Terms or the Community Guidelines.
10. Elite Membership
Elite Membership is a paid subscription governed by the Subscription Terms and Conditions. For the avoidance of doubt, any access by Elite Members to another User’s contact information is conditional upon that User having chosen, through the contact sharing control in their account settings, to reveal their contact details to subscribed Elite Members, in accordance with the Data Protection Act, 2020. Contact details are hidden by default, the selection may be changed at any time, and contact information obtained may be used only for purposes connected with a Platform transaction.
11. Advertising and Promoted Listings
Kador2door may display third-party advertisements and paid promotional listings on the Platform. Promoted listings will be clearly identified as “Sponsored”, “Promoted” or similar wording. Users of the free service may see advertisements, while Elite Members receive the reduced or advertisement-free experience described in the Subscription Terms and Conditions. Where applicable law requires, Kador2door will obtain a User’s consent before using personal information to deliver personalised advertising, and Users may withdraw such consent at any time through their account settings or by contacting Kador2door.
12. Intellectual Property
12.1  The Platform, including its software, design, trade marks, logos and content created by Kador2door, is owned by or licensed to Kador2door and is protected under the Copyright Act and the Trade Marks Act of Jamaica. No right or licence is granted to you except the limited, revocable, non-transferable right to use the Platform in accordance with these Terms.
12.2  You retain ownership of Content you submit, but you grant Kador2door a worldwide, non-exclusive, royalty-free licence to host, display, reproduce and distribute that Content for the purposes of operating, promoting and improving the Platform. You warrant that your Content does not infringe the rights of any third party.
13. Prohibited Activities
Users must not, among other things: sell illegal or prohibited items; commit fraud or scams; harass other Users; misrepresent products; circumvent Platform fees; or abuse the refund system. The full list of prohibited items and conduct is set out in the Acceptable Use Policy and the Community Guidelines, breach of which is a breach of these Terms.
14. Data Protection and Privacy
14.1  Kador2door processes personal data as a data controller in accordance with the Data Protection Act, 2020 and the eight data protection standards prescribed thereunder, under the supervision of the Office of the Information Commissioner (OIC). Our Privacy Policy explains what we collect, why, the lawful bases for processing, how long we keep it, with whom we share it, and your rights.
14.2  We do not make your consent to non-essential processing (such as marketing, personalised advertising, or the revealing of your contact information to Elite Members) a condition of using the Platform. Processing necessary to provide the services is carried out on the basis of the performance of our contract with you and our legitimate interests, as further described in the Privacy Policy.
15. Disclaimers
The Platform is provided on an “as is” and “as available” basis. To the extent permitted by law, we do not warrant that the Platform will be uninterrupted, error-free or secure, or that items listed by Sellers are of any particular quality. Nothing in these Terms excludes or restricts any warranty, condition or guarantee implied by law which cannot lawfully be excluded, including rights under the Consumer Protection Act, 2005 and the Sale of Goods Act.
16. Limitation of Liability
16.1  To the maximum extent permitted by the laws of Jamaica, Kador2door shall not be liable for any indirect, incidental, special or consequential loss or damage, or for loss of profits, revenue, goodwill or data, arising out of or in connection with the Platform.
16.2  Subject to clause 16.3, Kador2door’s total aggregate liability to any User shall not exceed the total service, commission and subscription fees paid by that User to Kador2door in the six (6) months immediately preceding the event giving rise to the claim.
16.3  Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any statutory consumer right which cannot lawfully be excluded or limited; or (d) any other liability which cannot be excluded or limited under Jamaican law.
17. Indemnity
You agree to indemnify and hold harmless Kador2door, its directors, officers and employees against all claims, losses, damages and costs (including reasonable attorneys’ fees) arising out of your breach of these Terms, your Content, your misuse of the Platform, or your violation of any law or third-party right, save to the extent caused by our own negligence or default.
18. Suspension and Termination
18.1  We may suspend or terminate your account, remove listings or Content, direct that remittances be withheld pending investigation, or restrict features, where we reasonably believe you have breached these Terms, the Acceptable Use Policy or the Community Guidelines, or where required by law. Where practicable, we will give you notice and an opportunity to respond before termination, except in cases of fraud, illegality or serious risk to other Users.
18.2  You may close your account at any time. Termination does not affect accrued rights and obligations, including payment of fees due, completion of pending transactions and the survival of clauses 12, 14-17, 19 and 20.
19. Dispute Resolution
19.1  Platform disputes. Disputes between Buyers and Sellers, or concerning deliveries or refunds, should first be raised through the in-app dispute resolution process, under which we will review evidence from both parties and issue a determination in accordance with the Return and Refund Policy.
19.2  Disputes with Kador2door. The parties shall first attempt in good faith to resolve any dispute by negotiation, and may by agreement refer the dispute to mediation in Jamaica before commencing proceedings.
19.3  Nothing in this clause prevents a consumer from making a complaint to the Consumer Affairs Commission or exercising any statutory right.
20. General
20.1  Amendments. We may amend these Terms by publishing the amended Terms on the Platform with at least fourteen (14) days’ notice for material changes. Continued use after the effective date constitutes acceptance.
20.2  Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.
20.3  Assignment. You may not assign your rights under these Terms without our written consent. We may assign our rights and obligations in connection with a merger, acquisition or sale of assets, subject to the safeguards in our Privacy Policy.
20.4  Entire agreement; No waiver. These Terms and the documents incorporated by reference constitute the entire agreement between you and Kador2door. A failure to enforce any provision is not a waiver.
20.5  Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control, including natural disasters, hurricanes, power or telecommunications failures, and acts of government.
21. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of Jamaica. Subject to clause 19, the parties submit to the exclusive jurisdiction of the courts of Jamaica.
22. Contact
Kador2door Limited: support@kador2door.com. Comfort District, Mandeville P.O.